FAQ

Which image type should you send us for the logo?

SVG is always preferred (it's size doesn't matter as it's a vector),then PNG of maximum size- but a image reference is also fine. Once you send us the image/s, we'd forward them internally and have them be adjusted/created for our devices.

How to upload the logo to the devices?

The logo is actually made up of 5 files- each for different purpose on the device's end (one for the DQR payment method, one for brand selection screens etc.).
Once the logo file would be made, you'd receive one FTP link per file: you'd need to send each of the files to your device.
You'd send each file, wait for the burning process to be completed (you can see the result in Last Alerts) and then process to send the next file. It would look something like this on Last Alerts:

The top line, with RC0, is the result of the burning process. RC0 means the burn was successful. Any other RC value means unsuccessful burn.

For example:
RC17- The file already exists on the device
RC41- Bad or no response from our server

The FTP links would be of the following format:

4010000;devicecoreftp.nayax.net;21;embeddedro;Ioh1Eqgv;/PaymentIcons/CustomerName/PI/CustomerNameButton.png;;8b41;PI\CustomerNameButton.png;


4010000;devicecoreftp.nayax.net;21;embeddedro;Ioh1Eqgv;/PaymentIcons/CustomerName/PI/CustomerNameLargerot.png;;5168;PI\CustomerNameLargerot.png;


4010000;devicecoreftp.nayax.net;21;embeddedro;Ioh1Eqgv;/PaymentIcons/CustomerName/PI/CustomerNameMediumrot.png;;624f;PI\CustomerNameMediumrot.png;


4010000;devicecoreftp.nayax.net;21;embeddedro;Ioh1Eqgv;/PaymentIcons/CustomerName/PI/CustomerNameSmallrot.png;;f8c4;PI\CustomerNameSmallrot.png;


4010000;devicecoreftp.nayax.net;21;embeddedro;Ioh1Eqgv;/PaymentIcons/CustomerName/QrLogo/CustomerNameSquare_105.png;;b290;QrLogo\CustomerNameSquare_105.png;

Should you have multiple channels, you would have the places where there's "CustomerName" with the channel.
For example, if I have 2 channels called "ChannelA" and ChannelB"- you would get 10 files (5 images per channel) and the format would look something as follows:

4010000;devicecoreftp.nayax.net;21;embeddedro;Ioh1Eqgv;/PaymentIcons/ChannelA/PI/CustomerNameButton.png;;8b41;PI\ChannelAButton.png;

4010000;devicecoreftp.nayax.net;21;embeddedro;Ioh1Eqgv;/PaymentIcons/ChannelA/PI/CustomerNameLargerot.png;;5168;PI\ChannelALargerot.png;

4010000;devicecoreftp.nayax.net;21;embeddedro;Ioh1Eqgv;/PaymentIcons/ChannelA/PI/CustomerNameMediumrot.png;;624f;PI\ChannelAMediumrot.png;

4010000;devicecoreftp.nayax.net;21;embeddedro;Ioh1Eqgv;/PaymentIcons/ChannelA/PI/CustomerNameSmallrot.png;;f8c4;PI\ChannelASmallrot.png;

4010000;devicecoreftp.nayax.net;21;embeddedro;Ioh1Eqgv;/PaymentIcons/ChannelA/QrLogo/CustomerNameSquare_105.png;;b290;QrLogo\ChannelASquare_105.png;



4010000;devicecoreftp.nayax.net;21;embeddedro;Ioh1Eqgv;/PaymentIcons/ChannelB/PI/CustomerNameButton.png;;8b41;PI\ChannelBButton.png;

4010000;devicecoreftp.nayax.net;21;embeddedro;Ioh1Eqgv;/PaymentIcons/ChannelB/PI/CustomerNameLargerot.png;;5168;PI\ChannelBLargerot.png;

4010000;devicecoreftp.nayax.net;21;embeddedro;Ioh1Eqgv;/PaymentIcons/ChannelB/PI/CustomerNameMediumrot.png;;624f;PI\ChannelBMediumrot.png;

4010000;devicecoreftp.nayax.net;21;embeddedro;Ioh1Eqgv;/PaymentIcons/ChannelB/PI/CustomerNameSmallrot.png;;f8c4;PI\ChannelBSmallrot.png;

4010000;devicecoreftp.nayax.net;21;embeddedro;Ioh1Eqgv;/PaymentIcons/ChannelB/QrLogo/CustomerNameSquare_105.png;;b290;QrLogo\ChannelBSquare_105.png;

When should I send the logos?

Once you send the logos to the device and you saw a successful burn on Last Alerts- you don't need to ever send them again to said device: they would remain even if you reset the device, or even reset-default it.